FAQs - Stretch Stands

FAQs


Why choose Stretch Stands?

Our team here at Stretch Stands have exhibited at trade exhibitions and events up and down the country for a number of years, and we know just how stressful an experience it can be. So many exhibition display products are complicated to build, difficult to transport and offer little flexibility for future events. This is why we are so excited about our Stretch range.

Using clever combinations of aluminium frames and special stretch polyester fabric, we can offer Stretch Stands in a huge variety of different shapes, in vibrant full colour print, that you can set up in just minutes. Many of the products require very little tooling, come with handy carry bags, and can be easily updated with new printed graphics.

We have invested in the very latest wide-format print technology to be able to offer this exciting new range, with every item made in-house by our skilled production team. This means we can offer you faster turnaround times, great quality and lower costs.

How do i get in contact with Stretch Stands?

If you wish to get in touch with us at Stretch Stands please CONTACT our friendly customer service team, we look forward to hear from you!

Where is Stretch Stands based?

Our print and manufacturing hub is based in the picturesque city of Lincoln. For more information, please refer to our CONTACT page for further address details.

Do you offer artwork templates for designing graphics for your displays?

Please refer to the ‘Artwork Template’ tab located within the product details. If you require more information or assistance, please don’t hesitate to get in CONTACT with our friendly customer service team who are happy and ready to help.

What resolution and format type does my artwork file need to be to be accepted?

For information on how to upload your artwork please do not hesitate to get in CONTACT with our friendly customer service team who can and will provide all the information you need regarding uploading artwork, file format types and resolution options.

Can you offer a design service if i require design assistance for my artwork?

At Stretch Stands we offer an in-house design service for those customers who require a little help with artwork. For more information on our in-house design service, please CONTACT our friendly customer service team who are ready and happy to help!

How much do you charge for a design service?

At Stretch Stands we offer an in-house design service, this starts from as little as £25, if you require more information please CONTACT our friendly customer service team who are ready and happy to help.

Can I get a sample of a particular material/fabric to see how it prints before i order?

We do offer samples of all our fabrics, for more information please CONTACT our friendly customer service team who are ready and happy to help. Or if you are in the area or local to our showroom/HQ, please don’t hesitate to drop by and say hi, we at Stretch Stands can offer you a tour of our products!

How long does production and delivery take?

For individual items such as counters and tablet stands, standard delivery time is 3-5 working days from artwork approval.

For multiple items such as the 3×3 and 3×6 Stand Solutions, standard delivery time is 10 working days from artwork approval.

For more information on artwork approval, production, delivery and delivery prices please CONTACT our friendly customer service team who are ready and happy to help!

Do you take bulk or corporate orders?

We can offer some great rates on large volumes or on trade work. Please CONTACT our friendly customer service team who will be more than happy to help, we look forward to hear from you!

Is there a minimum order at Stretch Stands?

There is no minimum order here at Stretch Stands, for more information on orders, please CONTACT our friendly customer service team who are happy and ready to help.

Can I get a discount for ordering multiple items?

We can offer discounts on bulk/large volume orders. For more information please CONTACT our friendly customer services team, we look forward to hear from you!

What are the available payment methods at Stretch Stands?

At Stretch Stands we accept Pay Pal and all major credit card payments, for more information on payment methods, please CONTACT our friendly customer service team who are happy to help.

Will there be any order information/receipt in with the product?

We don’t include any invoice or anything except the product itself in the parcel you receive. This is because many people order our products for a different team or company. You will receive an email order confirmation however.

For more information please don’t hesitate to CONTACT our friendly customer service team who are happy to help.

Do you ship abroad?

Yes we deliver many of our products, including our exclusive range of Stretch Stands, worldwide. A small number of products on the website unfortunately cannot be sent overseas, so please CONTACT our customer service team before placing your order to make sure.

Has my order been dispatched yet?

You will be sent a notification email on the date your item(s) leaves our HQ. If you have selected a ‘track & trace’ service then your email will include all the relevant tracking details. For more information please don’t hesitate to CONTACT our friendly customer service team who are happy to help.

An item I ordered has arrived damaged or is wrong?

We try our very best to ensure every order is checked thoroughly and packed carefully before leaving our HQ. If however you receive the incorrect items or they arrive damaged then please get in touch with us as soon as possible, ideally with an accompanying photograph of the issue. We then can offer a replacement on a fast track service. For more information please don’t hesitate to CONTACT our friendly customer service team who are happy to help.

Can we change the graphics on our stands?

Our fabric display systems have been designed so that you can take your existing stretch fabric off the stand and replace with a new design/art work of your choice. For more information please CONTACT our friendly customer service team at Stretch Stands.

Do you offer an installation service for the 3mx3m and 3mx6m Stand Solutions?

We do offer an installation service, for more information please don’t hesitate to get in CONTACT with our friendly customer service team who are ready and happy to help!

What is the returns and refunds policy at Stretch Stands?

Returns & Refunds

If you are not happy with your order or product, then we have a dedicated customer service team who’ll be happy to help resolve your issues. 

Please get in touch, you can find all of our details on our contact page.

Please also contact us to arrange a refund.

Cancelling Orders

If you have changed your mind about an order or need something changing, you can view and edit orders on the My Account section of this website. Or contact our helpful team who will be happy to help.